Online Store Policy
Shipping Information
New Zealand
FREE
Shipping within NZ is free! Please allow 3-7 working days for delivery. Delivery is not available to rural addresses so please arrange and alternative address if this is the case.
International
Australia: NZ$30.00. Please allow 4 - 10 working days for delivery.
USA/UK: NZ$50
Europe: NZ$50
Asia/Pacific: NZ$40
We use NZ Post international post service which allows us to give you the best shipping prices. This includes track and trace. For international orders please allow 4 – 10 working days worldwide. This does not include the amount of time for customs. Delivery is not available to rural addresses so please arrange and alternative address if this is the case. SPEX EYEWEAR ONLINE STORE has no control over any customs or import duties that could be levied when the package reaches your destination country. You will be liable for these charges.
Please note these prices cover most purchases. But for extra large items or purchases we reserve the right to charge extra as applicable.
Availability
All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available. We have a physical store which shares the limited stock so if an item in our physical store is purchased and sold the same time an order for the item online is processed then the online item will not be available. In this case we will inform you as soon as possible and do our best possible to somehow fulfil the order, cancel the order or help in any other way we can.
Distribution and retail agreements mean that some brands or products can only be shipped to customers in New Zealand. This will be specified in the description of the product. Brands or products may also have restrictions on online purchasing. These products are still displayed on the online store but will not have an ‘Add to shopping cart’ button. To purchase these products please contact us and we will make sure you get sorted.
Spex Eyewear Napier
5 Emerson St, Napier 4110
Hawke’s Bay, New Zealand
P O Box 14118
Mayfair, Hastings, Hawke’s Bay
Opening Hours: Mon-Fri 9-5 Sat 9-4 Sun 10-4
P: +64 6 835 5838
Spex Eyewear Hastings
213 Heretaunga St West
Hastings 4122, New Zealand
P O Box 14118
Mayfair, Hastings, Hawke’s Bay
Opening Hours: Mon-Fri 9-5 Sat 9.30-2.30
P: +64 6 873 5522